This is totally not the correct place to post such a thing but I feel as I have no other direction to turn.
Last month as my patron was about to expire I went to reup my account for a year. I was on the $99/year promotional pricing but the credit card that was attached was expired. After trying numerous times to change the credit card info by 'updating' the info, it was clear the only way to to so was to start a new subscription. I started a new 12 month subscription at the $119/year rate and figured a quick ticket to Trion would give me a $20 credit back and everything would be ok as any issue I've ever had with Trion has been dealt with really fast. Man was I wrong.
I put in my ticket on Sept 14th and got a reply the 16th saying that they were unable to refund me the $20 difference but would give me that amount as in game credits and would update my billing to the $99/year rate. I take this as admission of them making a mistake. This was very unsatisfying to me and prompted me to PM a dev on here as a friend in game had suggested, to which the Dev's response was 'They credited you with in game credit's, did they not tell you.' To which my reply was, in game credits do not pay my bills. At this point I'm pretty pissed off. I'm in retail management and as such I have to deal with mischarges/wrong pricing and upset customers on a daily basis. 99% of the time if you communicate with a customer and give them what they are due, they walk away happy.
A week or so later my wife asks what a $99 charge from Trion is. I look into it and Trion has charged me AGAIN and this time for $99 to go along with the $119. The ultimate kicker is that they didn't even charge the same card that they charged the $119 to which is beyond me as the default card to charge is the same as the one charged $119. So obviously I put in a ticket on Thursday (9-24) and PM'd the same Dev. I have recieved 0 reply from either.
Trion has stolen $119 from me and refuses to reply to me PM's and tickets. I do not accept that 'Trion is busy' as it has been 5 business days or more and there has been no contact from them.
I have enjoyed Rift since early 2011 and still enjoy it to this day so having this happen has taken a lot of fun from the game.
Last month as my patron was about to expire I went to reup my account for a year. I was on the $99/year promotional pricing but the credit card that was attached was expired. After trying numerous times to change the credit card info by 'updating' the info, it was clear the only way to to so was to start a new subscription. I started a new 12 month subscription at the $119/year rate and figured a quick ticket to Trion would give me a $20 credit back and everything would be ok as any issue I've ever had with Trion has been dealt with really fast. Man was I wrong.
I put in my ticket on Sept 14th and got a reply the 16th saying that they were unable to refund me the $20 difference but would give me that amount as in game credits and would update my billing to the $99/year rate. I take this as admission of them making a mistake. This was very unsatisfying to me and prompted me to PM a dev on here as a friend in game had suggested, to which the Dev's response was 'They credited you with in game credit's, did they not tell you.' To which my reply was, in game credits do not pay my bills. At this point I'm pretty pissed off. I'm in retail management and as such I have to deal with mischarges/wrong pricing and upset customers on a daily basis. 99% of the time if you communicate with a customer and give them what they are due, they walk away happy.
A week or so later my wife asks what a $99 charge from Trion is. I look into it and Trion has charged me AGAIN and this time for $99 to go along with the $119. The ultimate kicker is that they didn't even charge the same card that they charged the $119 to which is beyond me as the default card to charge is the same as the one charged $119. So obviously I put in a ticket on Thursday (9-24) and PM'd the same Dev. I have recieved 0 reply from either.
Trion has stolen $119 from me and refuses to reply to me PM's and tickets. I do not accept that 'Trion is busy' as it has been 5 business days or more and there has been no contact from them.
I have enjoyed Rift since early 2011 and still enjoy it to this day so having this happen has taken a lot of fun from the game.
Trion/Support Double charged me, refuses to reply to me
